Refund policy

Returns Policy

Eligibility

• Returns are accepted within 14 days of delivery.

• To be eligible, items must be unused, in original packaging, and in resaleable condition.

• Certain items (e.g., digital downloads, personalised or perishable products) are non-returnable unless faulty.

How to Request a Return

• Email us at soularwellness@outlook.com with your order number, item(s) to return, and reason for return.

• We’ll provide return instructions and a return address.

• Return shipping costs are the responsibility of the customer unless the item is proven faulty or incorrect.

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• We offer exchanges for defective or damaged items. Please contact us with photos and your order number within 7 days of delivery.

 

---

 

Customer Support

• For any questions or support, contact us at SoularWellness@outlook.com or use the contact form on our website.

• Our support hours are Monday–Friday, 9am–5pm (UK time). We aim to respond within 1 business day.

• For in-person support, please book an appointment via our website.